Abbas Najmi

Network Engineer

Fortinet · Chicago, IL

January 2024 – Present

• Manage 10–20+ customer tickets simultaneously, covering firewall, network, SSO, SNMP, provisioning, brand protection, and upgrades.
• Troubleshoot complex network and security issues using logs, packet captures, and monitoring tools, translating findings into clear next steps.
• Collaborate with development and internal teams using tools like ClickUp to track bugs and ensure timely, transparent resolution.
• Act as a liaison between technical details and business impact, focusing on stability, security, and customer satisfaction.

Business Analyst

Powell Industries · Houston, TX

April 2023 – May 2024

• Managed customer and internal support tickets, documenting and tracking solutions to keep stakeholders aligned and informed.
• Analyzed business data using Microsoft Dynamics 365 and BI tools (Excel, dashboards, queries) to generate actionable insights.
• Created visualizations (system views, charts, dashboards) to communicate technical solutions clearly to non-technical audiences.

SAP Consultant

NTT Data · Remote, OH

May 2022 – December 2022

• Supported ERP implementations (Go-Live, UAT), helping clients adopt SAP S/4HANA smoothly through clear communication and testing.
• Led daily briefings and created tailored reports to highlight issues, risks, and resolutions for stakeholders.
• Assisted with change management and onboarding by translating technical problems into understandable business impact.

Territory Sales Manager

United Hose Inc. · Houston, TX

February 2020 – May 2022

• Managed a $1.2M portfolio across Texas, Oklahoma, and Louisiana, focusing on technical product demos and long-term relationships.
• Grew sales significantly (from a record of $91K to $500K in H2 2020) through proactive follow-ups and identifying new opportunities.
• Communicated technical product value clearly to customers, aligning solutions with operational needs.

• Managed end-to-end planning for residential and commercial projects: measurements, design specs, budgeting, and scheduling.
• Ensured projects complied with city codes and safety standards while meeting customer requirements.
• Used KPIs and performance data to adjust resources and improve delivery timelines.

University of Houston

B.S. Supply Chain & Logistics Technology

December 2019

Minor: Accounting