Resume
Abbas Najmi
M.S. Cybersecurity student at Georgia Tech — Expected December 2026.
Professional Summary
Cybersecurity and network professional with experience across Fortinet support operations, brand protection investigations, network monitoring, ERP implementation, warehouse operations improvement, and customer-facing technical communication. I combine hands-on troubleshooting with business analysis: I can investigate technical issues, explain risk clearly, work with engineering teams, document repeatable solutions, and turn messy business processes into practical tools that people actually use.
Experience
Network Engineer
Fortinet · Chicago, IL
- Provide customer-facing support across Fortinet monitoring and security environments, including network connectivity, agent behavior, SSO, SNMP, provisioning, upgrades, firewall/DMZ paths, and service availability.
- Investigate cybersecurity and brand-protection cases, including evidence gathering and coordination for suspicious, malicious, or infringing websites that may require escalation or takedown workflows.
- Troubleshoot complex issues using logs, packet captures, DNS/HTTP/TLS checks, Windows services, PowerShell, Linux commands, and network path validation to isolate root cause.
- Work with engineering, product, and internal operations teams to reproduce bugs, validate fixes, document known issues, and keep customer-facing cases moving with clear ownership.
- Contribute to internal technical documentation and knowledge-sharing resources so repeated issues become easier for the team to recognize, troubleshoot, and resolve.
- Translate highly technical findings into professional customer updates that explain impact, next steps, and resolution paths without exposing sensitive internal details.
Business Analyst
Powell Industries · Houston, TX
- Partnered directly with warehouse, operations, and business teams to learn how work was actually being done, identify bottlenecks, and document requirements in a way technical and non-technical stakeholders could follow.
- Designed and helped deliver internal applications that reduced repetitive manual work, improved visibility, and helped warehouse teams complete common processes faster and more consistently.
- Built solutions around Microsoft Dynamics 365, SharePoint, PowerApps, Power BI, Excel, dashboards, and data-driven reporting to support daily business operations.
- Converted informal process knowledge into structured workflows, user stories, test cases, and training material so applications could be adopted by real users in production environments.
- Created charts, system views, and operational dashboards that made process performance, status, and exceptions easier for leaders and warehouse users to understand.
SAP Consultant
NTT Data · Remote / Client Sites
- Traveled to client and company locations to support SAP S/4HANA implementation activities, including process discovery, user acceptance testing, go-live readiness, and hypercare support.
- Helped translate real business processes into SAP workflows by connecting operational needs with system behavior across areas such as materials, procurement, sales, inventory, and Fiori-based user interactions.
- Facilitated daily briefings, tracked defects and blockers, and prepared tailored status reports so stakeholders understood risks, ownership, and next actions.
- Supported change management by helping end users learn new processes, validating test scenarios, and explaining technical issues in business terms.
Territory Sales Manager
United Hose Inc. · Houston, TX
- Managed a $1.2M territory across Texas, Oklahoma, and Louisiana, balancing account management, prospecting, technical product demos, vendor coordination, and customer relationship development.
- Grew sales significantly by identifying new opportunities, improving follow-up discipline, and aligning technical product value with each customer's operational needs.
- Communicated specifications, product capabilities, and practical use cases to customers in industrial and operational environments.
- Built strong stakeholder relationships by combining sales ownership with hands-on problem solving and clear communication.
Project Manager
Supreme Glass Solutions · Houston, TX
- Managed projects in an owner/operator environment, which required wearing multiple hats across estimating, scheduling, purchasing, vendor management, customer communication, quality control, and delivery.
- Coordinated residential and commercial projects from initial measurements and design requirements through budgeting, materials, crews, installation, closeout, and customer handoff.
- Ensured work aligned with customer expectations, local requirements, safety expectations, and practical field constraints.
- Used project status, costs, timelines, and customer feedback to adjust resources and improve delivery outcomes.
Education
Georgia Institute of Technology
M.S. Cybersecurity
University of Houston
B.S. Supply Chain & Logistics Technology
